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Frequently Asked Questions

Delivery

When will my order be sent?

Orders received Monday to Friday before 11 am will be processed and dispatched that same day; purchase orders placed after 11 am will be processed and dispatched the following business day. Friday Orders placed after 11 am or over the weekend will be processed and dispatched on the following Monday. Please note: That our Rugs, Deck tread and Fender Ranges may take an extra 24 Hours to dispatch due to stock availability.

When should I expect my order to be delivered?

We will process your order on the same business day that payment is received where your order is placed before 11am; orders placed after 11 am will be processed the following business day.

Once dispatched, you will generally receive your order within 1-7 days; deliveries to rural locations can take up to 12 days depending on your location.

We will email you a tracking number once your order is in transit. This tracking number will provide you with estimated delivery times and dates for your order.

Will your delivery company deliver to our front door?

Yes. We use Fastway Courier for all of our standard carpet sizes and they deliver door to door, For some of  our larger orders we use Toll,who only deliver business to business.

What are the delivery terms and conditions?

Deliveries should only be sent to addresses where a person can verify that the goods have been delivered. Deliveries will occur Monday to Friday during business hours.

Carpet Capers is not responsible for loss or incorrect deliveries if a customer provides an incorrect delivery address.

Custom Orders

How wide is your standard marine carpet and grass carpet?

Our marine carpets are 2 metres wide and our grass carpets are 1.8 metres wide.

Can I order wider marine carpet and grass carpet?

Yes, our marine carpets from the teak and plank ranges can be ordered in 4 metre widths. Our grass carpets are available in 3.6 metre widths.

How do I order larger than standard sizes?

Please contact us for information and pricing for custom orders.

How much extra is delivery for larger pieces of carpet?

The delivery costs provided in our checkout apply to standard sized products only. The cost of delivery for larger carpets is determined by our delivery partners – delivery charges are passed on to customers with no additional charges added by us.

Usage

Can all Carpet Capers carpets be used outside?

Yes, the only products that cannot be used outside are our marine liners and automotive liners. These products are not designed for exterior use and will not handle exposure to the outside environment.

Can I use your marine liner on floors?

No, our marine liner is designed for roof and wall applications only; it should not be used for flooring or exteriors.

Do your marine carpets and grass carpets need to be glued down?

We find that most of our customers don’t glue their carpet to the floor as they prefer to have the carpet loose laid, allowing them to access hatches and remove the carpet to clean. Glueing is recommended for pontoons, jetties and permanent fittings only.

How do you recommend we keep the carpet in place if we don’t want to glue it down?

We recommend using our dual bonded tape which is designed to stay sticky so that you can lift your carpet multiple times while keeping it neatly secured in place.

What glues do you recommend?

For external use we recommend Roberts 6037 Outdoor Adhesive or Contact Adhesive. For inside usage we recommend UZ 57 NUE which is available in our online shop. For our marine and automotive liners we recommend spray able contact adhesive or FS600, also available in our online shop.

Stock Availability

All advertised stock is generally available however occasionally there can be a short delay in delivery due to stock availability. We will contact you immediately to advise you if your order may be delayed due to availability of stock.

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