Frequently Asked Questions
Frequently Asked Questions
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Can marine carpet stay outside all year?
Yes. Our marine carpets are UV-stabilised and designed to withstand Australia's harsh outdoor conditions, making them ideal for boats, pontoons, trailers, jetties, and outdoor entertainment areas.How do I clean marine carpet?
Marine carpet can be cleaned using a vacuum, soft brush, fresh water and a mild detergent.For heavier dirt, salt build-up or outdoor debris, rinse thoroughly with fresh water and allow the carpet to dry completely before storage or covering.Can I install marine carpet myself?
Yes. Marine carpet is commonly installed by DIY boat owners, renovators and tradespeople.Depending on the application, marine carpet can be loose-laid, glued down or secured using trims and fittings.When will my order be dispatched?
Orders placed Monday to Friday before 11:00 am (AEST) are generally processed and dispatched on the same business day.
Orders received after 11:00 am will be processed and dispatched on the next business day.
Orders placed after 11:00 am on Friday or over the weekend will be processed and dispatched on the following Monday.
Please note that some rugs in our range are supplied from a separate warehouse and may require an additional 24–48 hours for dispatch.
All other products are stocked and dispatched directly from our warehouse; however, occasional delays of 1–2 business days may occur while stock is being replenished.
When should I expect my order to be delivered?
Orders are processed as quickly as possible once payment has been received.
After dispatch, most orders arrive within 1–7 business days.
Deliveries to regional and remote locations may take up to 12 to 15 business days, depending on your location.
Once your order has shipped, we will email you a tracking number so you can monitor its delivery progress and estimated arrival time.
Will my order be delivered to my front door?
Yes. We use local courier services for most standard-sized products, which are delivered directly to your nominated address.
For some larger carpet orders, we use specialised freight companies. In some cases, these carriers may only deliver to commercial addresses or local depots.
What are your delivery terms and conditions?
Deliveries should be sent to an address where someone is available to accept and verify receipt of the goods.
Deliveries generally occur Monday to Friday during normal business hours.
Carpet Capers is not responsible for delays, losses or incorrect deliveries resulting from incorrect delivery information supplied by the customer.
What widths are your marine carpet and artificial grass available in?
Our standard marine carpet rolls are 2 metres wide, and our green marine carpet is 2.5 meters wide.
Selected Teak and Plush marine carpet ranges are available in widths of 1.8 metres and 3.7 metres.
Our artificial grass mats are available in standard 2.0 metre widths
Can I order wider marine carpet and grass carpet?
Yes. Some selected marine carpet and artificial grass products are available in wider roll widths.Please contact us if you require a custom size or a larger width than listed online.How do I order custom-sized carpet?
If you require carpet larger than our standard online sizes, please contact us for availability, pricing and freight options.
How much does delivery cost for larger carpet orders?
Free shipping applies to standard-sized products purchased through our website.Larger carpet orders, custom-sized pieces and oversized freight items may incur additional delivery charges depending on size, weight and delivery location.These orders require a freight quotation, which will be provided prior to purchase.Freight charges are billed at cost from our transport partners, with no additional handling fees added by Carpet Capers.Can all Carpet Capers carpets be used outdoors?
Most of our carpet products are designed for outdoor use.
The exceptions are our Marine Liner and Automotive Liner ranges, our School and classroom mats, which are intended for interior applications only and should not be exposed to weather or prolonged moisture.
Is marine carpet waterproof?
Marine carpet is designed to handle wet conditions and allows water to drain through the fibres and backing.
While marine carpet is water-resistant and quick drying, it is not completely waterproof.
What adhesives do you recommend?
For outdoor installations, we recommend Roberts 6037 Outdoor Adhesive or a suitable Contact Adhesive.
For indoor installations, we recommend UZIN 200 adhesive or a suitable carpet adhesive
For Marine Liner and Automotive Liner applications, we recommend a sprayable contact adhesive.
Do marine carpets and artificial grass need to be glued down?
Not always.
Many customers prefer to loose lay their carpet so it can be removed for cleaning or to access hatches and storage areas.
We generally recommend adhesive installation for pontoons, jetties, boat trailers and other permanent applications where movement may occur.
How can I keep my carpet in place without using adhesive?
Many customers use existing fixtures, furniture, hatches, edge trims or carpet weight to keep their carpet securely in position.
Where additional support is required, press studs, double-sided carpet tape or selective adhesive application can be used while still allowing future removal if needed.
