When will my order be sent?
Orders received Monday to Friday before 11 am will be processed and dispatched that same day; purchase orders placed after 11 am will be processed and dispatched the following business day. Friday Orders placed after 11 am or over the weekend will be processed and dispatched on the following Monday. Please note: That our Rugs, Deck tread and Fender Ranges may take an extra 24 Hours to dispatch due to stock availability.
When should I expect my order to be delivered?
We will process your order on the same business day that payment is received where your order is placed before 11am; orders placed after 11 am will be processed the following business day.
Once dispatched, you will generally receive your order within 1-7 days; deliveries to rural locations can take up to 12 days depending on your location.
We will email you a tracking number once your order is in transit. This tracking number will provide you with estimated delivery times and dates for your order.
Will your delivery company deliver to our front door?
Yes. We use Local Courier services for all of our standard carpet sizes and they deliver door to door, For some of our larger orders, we use larger courier companies, who only deliver business to business.
What are the delivery terms and conditions?
Deliveries should only be sent to addresses where a person can verify that the goods have been delivered. Deliveries will occur Monday to Friday during business hours.
Carpet Capers is not responsible for loss or incorrect deliveries if a customer provides an incorrect delivery address.
