Delivery

Orders placed Monday to Friday before 11:00 am (AEST) are generally processed and dispatched on the same business day.

Orders received after 11:00 am will be processed and dispatched on the next business day.

Orders placed after 11:00 am on Friday or over the weekend will be processed and dispatched on the following Monday.

Please note that some rugs in our range are supplied from a separate warehouse and may require an additional 24–48 hours for dispatch.

All other products are stocked and dispatched directly from our warehouse; however, occasional delays of 1–2 business days may occur while stock is being replenished.

Orders are processed as quickly as possible once payment has been received.

After dispatch, most orders arrive within 1–7 business days.

Deliveries to regional and remote locations may take up to 12 to 15 business days, depending on your location.

Once your order has shipped, we will email you a tracking number so you can monitor its delivery progress and estimated arrival time.

Yes. We use local courier services for most standard-sized products, which are delivered directly to your nominated address.

For some larger carpet orders, we use specialised freight companies. In some cases, these carriers may only deliver to commercial addresses or local depots.

Deliveries should be sent to an address where someone is available to accept and verify receipt of the goods.

Deliveries generally occur Monday to Friday during normal business hours.

Carpet Capers is not responsible for delays, losses or incorrect deliveries resulting from incorrect delivery information supplied by the customer.