FAQs

Frequently Asked Questions

If you require carpet larger than our standard online sizes, please contact us for availability, pricing and freight options.

Not always.

Many customers prefer to loose lay their carpet so it can be removed for cleaning or to access hatches and storage areas.

We generally recommend adhesive installation for pontoons, jetties, boat trailers and other permanent applications where movement may occur.

Free shipping applies to standard-sized products purchased through our website.Larger carpet orders, custom-sized pieces and oversized freight items may incur additional delivery charges depending on size, weight and delivery location.These orders require a freight quotation, which will be provided prior to purchase.Freight charges are billed at cost from our transport partners, with no additional handling fees added by Carpet Capers.

Our standard marine carpet rolls are 2 metres wide, and our green marine carpet is 2.5 meters wide.

Selected Teak and Plush marine carpet ranges are available in widths of 1.8 metres and 3.7 metres.

Our artificial grass mats are available in standard 2.0 metre widths

Tips for Cork installations.

When installing cork on boards or walls, follow these tips to ensure a successful installation.Here are some tips to follow:1. Prepare the surface: Before installing the Portugal cork, ensure the surface is clean, dry, and smooth. Remove any bumps, cracks, or debris to ensure the pin adheres appropriately.2. Measure and cut the cork: Measure the area you want to cover with a pin and cut the sheet to the appropriate size using a sharp utility knife. Please leave a little extra cork around the edges to ensure a snug fit; you can trim it off later.3. Apply adhesive: Apply a thin layer of glue to the back of the cork sheet and the surface it is applied using a roller or brush. Make sure to spread the adhesive evenly to prevent any bumps or lumps from forming, and make sure the glue has covered all areas. (contact cement spray or brushable can work the best)4. Place the cork: Carefully place the sheet onto the surface, starting at one corner and working your way across. Smooth out any wrinkles or bubbles as you go.5. Secure the cork: Once it is in place, use a roller or other tool to press it firmly onto the surface. Ensure the cork is securely attached to the surface, especially around the edges.6. Allow to dry: Allow the adhesive to dry completely before using the cork. This may take several hours or overnight, depending on the type of adhesive used. By following these tips, you can ensure a successful installation of cork on boards or walls.

Deliveries should be sent to an address where someone is available to accept and verify receipt of the goods.

Deliveries generally occur Monday to Friday during normal business hours.

Carpet Capers is not responsible for delays, losses or incorrect deliveries resulting from incorrect delivery information supplied by the customer.

Orders are processed as quickly as possible once payment has been received.

After dispatch, most orders arrive within 1–7 business days.

Deliveries to regional and remote locations may take up to 12 to 15 business days, depending on your location.

Once your order has shipped, we will email you a tracking number so you can monitor its delivery progress and estimated arrival time.

Orders placed Monday to Friday before 11:00 am (AEST) are generally processed and dispatched on the same business day.

Orders received after 11:00 am will be processed and dispatched on the next business day.

Orders placed after 11:00 am on Friday or over the weekend will be processed and dispatched on the following Monday.

Please note that some rugs in our range are supplied from a separate warehouse and may require an additional 24–48 hours for dispatch.

All other products are stocked and dispatched directly from our warehouse; however, occasional delays of 1–2 business days may occur while stock is being replenished.

 

Yes. We use local courier services for most standard-sized products, which are delivered directly to your nominated address.

For some larger carpet orders, we use specialised freight companies. In some cases, these carriers may only deliver to commercial addresses or local depots.